Refund policy

This website is operated by VibeHaus Living LLC (“VibeHaus”, “we”, “us”).

At VibeHaus, we want you to love your purchase.

Because our collection includes both made-to-order and in-stock items, our return policy differs depending on the type of product, balancing customer care with the realities of furniture production and international shipping.

1. Eligibility for Returns

In-stock and ready-to-ship products may be returned within 30 days of delivery. Return shipping costs, handling fees, customs charges, and any applicable logistics costs are the responsibility of the customer unless the item arrived damaged or defective.
Made-to-order, custom-made, or personalized items produced specifically to the customer’s specifications are excluded from the standard 14-day right of withdrawal under applicable consumer law and are therefore not eligible for return, cancellation, or exchange once production has begun.
Many VibeHaus furniture pieces are produced made-to-order rather than held as warehouse stock. Production for these items may begin shortly after purchase.
Products must be unused, undamaged, and in their original packaging. Items that have been opened, expanded, assembled, or show signs of use are not eligible.
Minor colour, texture, stitching, or material variations due to lighting, screen settings, natural materials, or production methods are not considered defects and do not qualify for a return.

2. Delivery Timeframes & Shipping

Delivery timelines displayed on our website are estimated delivery windows only and are not guaranteed delivery dates.
International furniture shipments can occasionally experience delays due to customs processing, carrier congestion, weather conditions, production schedules, or other logistics factors outside our direct control.
Tracking updates may temporarily pause or appear inconsistent during international transit, customs clearance, or transfers between logistics partners.
Delays in transit alone do not qualify an order for cancellation, refund, or chargeback once production or shipping has started, especially for made-to-order items.

3. Return Process

Contact us at support@vibehausliving.com within 30 days of receiving your order to request a return authorization.
Provide your order number and photos of the item and packaging.
Once approved, you will receive instructions for return shipping.
Items must be shipped back within 7 days of approval, with the tracking number sent to us by email.

4. Return Fees & Refunds

Refunds are processed within 7 business days after we receive and inspect the returned item.
Refunds are issued to your original payment method.
Depending on your bank or payment provider, additional processing time may apply.

5. Damages & Issues

If your item arrives damaged or defective:

Please notify us within 48 hours of delivery with clear photos or videos of the issue and the original packaging/label.
For visible courier damage, inspect the item on delivery and reject the shipment if severely damaged.
Where possible, we will arrange a replacement part, repair, or replacement item. If this is not possible, we may issue a refund or partial compensation depending on the situation.

6. Non-Returnable Items

Made-to-order or custom-made products
Products used, altered, expanded, or assembled
Discounted or clearance items
Items returned without original packaging

7. Cancellations

Orders may be canceled before production begins. In many cases, production starts within 24 hours of purchase. Once production has started, cancellations, modifications, or returns are no longer possible for made-to-order items.
After 24 hours, or once production/shipping has started, cancellations are generally no longer possible.

8. Refused Deliveries

If a customer refuses delivery without an approved reason, made-to-order items are considered final sale and are not eligible for refund.
For standard items, the order may be refunded minus all return shipping, handling, customs, warehousing, and logistics costs associated with returning the item.

9. Warranty

All VibeHaus products include a 2-year limited warranty covering structural components such as frames, joints, bases, and hardware under normal residential use.

The warranty does not cover normal wear and tear, fabric pilling, misuse, improper care, accidental damage, or damage caused during customer assembly or handling.

10. Chargebacks & Payment Disputes

Customers agree to contact our support team before initiating a payment dispute or chargeback with their bank or payment provider.

Most issues can be resolved directly and significantly faster through our support process.

Opening a chargeback without contacting us first may delay resolution and limit our ability to assist efficiently.

Contact Us

For any questions regarding returns, refunds, cancellations, or shipping, please contact us at support@vibehausliving.com.

Our team will be happy to assist you.