Frequently Asked Questions

We accept all major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we also accept PayPal for your convenience.

If you're experiencing issues with payment, please ensure that your card details are entered correctly, including the billing address. If the problem persists, contact your bank or reach out to our customer service team for further assistance.

We accept returns within 30 days of receipt. The items must be in new and unused condition. Please note that some items such as clearance or personalized items may not be eligible for return.

Please contact us regarding your return. A lot of items will benefit from pre-paid returns.

All products take about 1-3 weeks estimated delivery total depending on your location (*refer to the times below) after about 1-5 days of processing the order. Note that some furniture products may require 1-2 weeks extra time in delivery due to the nature of the items.

Shipping times:

• United States: 7 - 12 working days after dispatch
• Australia: 7 - 14 working days after dispatch
• Canada: 7 - 21 working days after dispatch
• United Kingdom: 7 - 14 working days after dispatch
• Europe : 7 - 21 working days after dispatch
• Rest of the world: 7 - 28 working days after dispatch

* Please note that the above timeframes are only estimated delivery times based on our couriers and delays can occur from time to time in the event of unforeseen circumstances (e.g. COVID, delays in production, holiday seasons, or extreme weather event) We encourage you to shop as early as possible during Holiday Seasons.

** If you ordered multiple, items may be sent separately to ensure your new houseware is packaged in the safest way possible, however, this wouldn’t affect delivery times and they will arrive within the timeframes above. 

All orders are final. Once checkout is complete your order is passed to our fulfilment partners who will process your order. Please reach out to our customer support team for prompt assistance.

In case of lost or stolen orders, contact our customer service immediately. We will initiate a courier investigation and explore replacement or refund options as necessary.

We are proud to say that we ship to every country in the world.

A tracking number will be provided to you via email once your order has been dispatched. You can use this number to monitor your order's progress on our courier's website.

f you're not available during the time of delivery, our courier will usually attempt to deliver your package multiple times or leave a note with instructions to arrange a re-delivery or pick-up from a local depot.